Frequently Asked Questions

How often should I expect updates on my requests?
Last Updated 7 years ago

Some issues are more complex than others. We provide an update when something significant happens during the work on a request, like if we have ETA, need additional clarification, or when an issue is fixed.

In addition to this, you can ask for an update by making a comment against your ticket in our Helpdesk system at any time to get fresh information.

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